Return & Refund Policy
Learn about our return process and refund conditions.
Return & Refund Policy
Welcome to FlexiBazar Quick Grocery. We strive to provide fresh products and fast delivery services. Please read our Return & Refund Policy carefully before placing an order on FlexiBazar.
1. Return Eligibility
Due to the nature of grocery and perishable products, returns are accepted only under the following conditions:
- Wrong product delivered
- Damaged or defective product
- Expired product delivered
- Missing item in the order
Customers must report the issue within 24 hours of delivery with proper photo/video proof.
2. Non-Returnable Items
The following items are generally non-returnable:
- Fresh fruits and vegetables
- Dairy products
- Frozen items
- Opened or used products
- Personal care products
- Products damaged after delivery
3. Refund Process
If your refund request is approved:
- Refund will be processed within 3-7 business days
- Refund amount will be credited to:
- Original payment method, or
- Wallet/Bank account (if applicable)
For Cash on Delivery orders, refund may be processed via bank transfer or wallet credit.
4. Order Cancellation
Before Dispatch
Orders can be cancelled before they are dispatched from the store.
After Dispatch
Once the order is out for delivery, cancellation may not be possible.
5. Replacement Policy
Eligible products may be replaced based on product availability instead of refund.
6. Failed Delivery
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Unreachable phone number
FlexiBazar reserves the right to cancel the order.
7. Contact Us
For any refund or return related queries, contact us:
FlexiBazar Support Team
π FlexiBazar Official Website
π§ support@flexibazar.com
π +91-9142030018
8. Policy Updates
FlexiBazar reserves the right to modify or update this Return & Refund Policy at any time without prior notice.